VitaminQ - a temple of trivia lists and curious words
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~ Wednesday, September 01, 2004
MIND YOUR MANNERS Some selections from "Speak right for a callcentre job!" by Arjun Raina, published by Penguin India. 1) DON'T SAY: Fifty thousand bucks. WHY NOT? No cheap Americanisms 2) DON'T SAY: Senior Manager - that sounds cool. WHY NOT? Too casual. 3) DON'T SAY: Lucky guy, getting a raise. Wish I got one too. WHY NOT? Too informal and chatty. 4) DON'T SAY: It's a technical requirement, ma'am. WHY NOT? Offensive and officious. 5) DON'T SAY: Why do you hate technology? It's there to help you. WHY NOT? Don't lecture. 6) DON'T SAY: Not to worry, ma'am. Once you send it to us in writing, you will surely get it. WHY NOT? Too appeasing and not true. 7) DON'T SAY: For sure, ma'am, I will take only three minutes flat. WHY NOT? And then if it takes longer? Too sure, too smart. 8) DON'T SAY: We won't get our information wrong, rest assured, Sir. WHY NOT? Too sure. 9) DON'T SAY: No, I am not a machine. I am human. WHY NOT? Truthful but too aggressive. 10) DON'T SAY: Mind the way you speak to me. WHY NOT? Too intimate. 11) DON'T SAY: Sir, my supervisor is not here. You can speak to me. WHY NOT? He is speaking to you. 12) DON'T SAY: We are very sorry about this, Sir. WHY NOT? Service is not servility. Thanks to Fergus for spotting these. |